simpleshow, the global market leader for explainer videos, is looking for a Customer Success Manager (CSM) to join our team. Our CSMs partner with Enterprise/Fortune 5000 clients to maximize their experience with our video maker product and associated services, ensuring that the client sees value and ultimately renews.

Our award-winning software clients include Google, Facebook, Netflix, Dell, Mercedes Benz, J&J, Netflix, and hundreds more. These clients will look to you for inspiration on how to better communicate through video with their colleagues and become an Explanation Expert™.

 Wondering how it works? Check out https://videomaker.simpleshow.com for more details.

About this role:

The Customer Success Manager serves as the primary point of contact throughout the client relationship. CSMs conduct client onboarding, host regular status meetings, respond to ad hoc support requests, facilitate the renewal process, and provide ridiculous customer service. All while positioning the value of video maker and highlighting ROI.

The CSM will also serve as the client advocate within simpleshow, communicating client expectations to the product team, coordinating resources from our full-service Creative team, and escalating potential concerns to leadership appropriately.

This is a fully remote opportunity, supporting our US operations based in Miami, Florida. This role is open to applicants based anywhere in the United States. This particular role will support our Western US clients, therefore preference will be given to candidates in the Pacific or Mountian Timezones.

In this role, you can expect to:

• Build trusted relationships with customers and help them get the most out of the product this includes but is not limited to; answering technical and content-based questions by telephone, video-conferencing, or webinars

• Train our clients to become explanation experts; empowering them to simplify their message and get the most out of the video maker tool

• Remain up to date on client usage data and health

• Own the client and renewal opportunity data in Salesforce, ensure accuracy of data and manage the renewal process

• Master the art of managing multiple projects at a time while respecting different deadlines

• Provide ‘ridiculous customer service’ - we care about our customers and their experience, and our CSMs become trusted advisors in their communication needs

• Stay up to date with the latest features and interface enhancements that will benefit the customer

• Provide creative writing and visualization support for video project creation

You are a good fit if you have:

• Experience working in a client-facing role, namely account management or customer success experience, or other closely related work experience

• Experience managing account renewals

• A proven record of driving customer satisfaction and enhancing the client experience

• SaaS experience and working knowledge of software products

• Bachelor’s degree or equivalent

• Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of SalesForce or another CRM is preferred

• Experience working with a Customer Success Management platform/software is a plus!

• Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanor

• Exceptional written and verbal communication skills, analytical skills

Benefits & How we’ll support you:

• Competitive salary, based on experience

• 15 days of PTO (+1 additional day for each year worked), sick time as needed

• 401k w/ 4% matching contribution

• Excellent healthcare benefits options

• Paid maternity/paternity/adoption leave

• We will train you to become a skilled explainer of our products, empowering you to use them and explain our solutions

• We take care of our clients. With the support of the entire company, our Customer Success team works to ensure our clients' 100% satisfaction. We are successful because our clients keep coming back; refer us to their colleagues, family, and friends!

Does this role sound like a match?

Apply Now by submitting your resume and completing the online form. From there, we will take a look at your application and contact you if we think you may be a fit!

About Us/Who we are:

simpleshow is the pioneer platform for digital products and services around explainer videos. Guided by the mission to make modern communication simple and concise, the market leader enables everyone to explain complex topics in a clear and engaging way.

The AI-powered SaaS solution, the simpleshow video maker, allows users to create professional explainer videos within just a few clicks in over 20 languages. A magic that comes from years of experience in producing tens of thousands of videos and eLearning courses, in over 50 languages.

The simpleshow team caters to clients from offices in Berlin, Luxembourg, London, Miami, Singapore, Hong Kong, and Tokyo. Large international companies value simpleshow as a partner for the ability to provide simple, effective explanations.

simpleshow video maker is the only text-to-video tool on the market making it simple and easy for everyone to use. Our 90% renewal rate displays our ability to meet the daily communication needs of our clients.

Specifically, we believe:

At simpleshow, we like to have fun, get creative, and reward entrepreneurial thinkers. We are a talented team that appreciates work-life balance, believes in camaraderie and growing together. A happy team is a productive team and we want all our employees to enjoy what they do, and have fun doing it!