Customer Success Manager

Customer Success Managers help our F500 clients communicate in a clear and simple way using our video maker mysimpleshow!
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simpleshow USA is looking for an outgoing Customer Success Manager with a passion for educating others in a clear and simple way.

Our clients, such as Google, Amazon, Dell, Mercedes Benz, J&J, Netflix, and Bayer will look to you for inspiration on how to better communicate with their colleagues and become an Explanation Expert™. They will work closely with our team to expand sales through product demos, video creation, and exceptional customer service. Together with our sales team, they will be a driving force behind our one and only video maker, mysimpleshow. 

simpleshow is a fantastic place to work with a team that is creative, smart, and fun to work with. We would love to hear from you and speak about becoming our newest team member!

How We Support You

  • An amazing product unlike any other on the market that you will be proud to stand behind
  • We will train you to become a rock star communicator. It’s that simple
  • A dedicated international team (from Berlin, London, Tokyo & Singapore) to ensure that you have the tools needed to succeed
  • We like to have fun when we are working, this pays off for you and the clients. As we see it, a happy you, is a productive you!

 

Responsibilities

  • Become a product expert and guru of our SaaS product (online video maker: mysimpleshow.com)
  • Help our customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ virtual meetings
  • Provide creative writing and visualization support for video project creation
  • Reach out to leads and support Key Account Managers with pre-sale and post-sales efforts. Basically, help sell a lot and have fun doing it! 
  • Master the art of managing multiple projects at a time while respecting different deadlines
  • Build rapport and work effectively with all team members and clients to ensure the successful renewal of software licenses
  • May travel to sales presentations with senior sales managers

Qualifications

  • Minimum of 1-2 years of customer success or sales experience (business-to-business)
  • Bachelor’s degree or similar
  • Exceptional written and verbal communication skills, comfortable conducting demos, webinars, and meeting with clients in-person or via video conference
  • Ability to work in a fast-paced environment with a team that is here to support you
  • Positive and professional, ready to get things done attitude
  • Loves to help clients
  • Communicative and open-minded
  • Analytical thinker, inquisitive, and curious
  • Enjoys working with technology (don’t worry – ours is really simple)!
  • Previous experience and working knowledge of any SaaS product or Customer Success Software is preferred but we understand if you don’t

 

Compensation

Based on experience. For full-time employees, we offer a complete package of health insurance, 401K, and a healthy dose of vacation time.

Company

simpleshow has been the global market leader in explainer videos since 2008 serving Fortune 500 clients. Applying our expertise of simple explanation, we developed a simple online SaaS tool that empowers anyone to make professional videos in less than 5 minutes. mysimpleshow, is backed by advanced artificial intelligence, semantic analysis, natural language processing and Wikipedia data. It combines the power of simplification, storytelling, and key images to effectively communicate your message.

 

mysimpleshow is the only text-to-video tool on the market making it simple and easy for everyone to use. Our 90% renewal rate displays our ability to meet the daily communication needs of our clients.

Wondering how it works? check out our website for more details at www.mysimpleshow.com

 


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    simpleshow USA

    7300 Biscayne Blvd
    33138 Miami Directions View page

    How we support you

    Flexibility, creative freedom, a great team - expect that (and much more!) at simpleshow

    • An amazing product unlike any other on the market that you will be proud to stand behind.

    • We will train you to become a rock star communicator, It’s that simple.

    • A dedicated international team (from Miami, Berlin, London, Tokyo & Singapore) to ensure that you have the tools needed to succeed.

    • We like to have fun when we are working. This pays off for you, your friends, your family and the clients. As we see it, a happy you, is a productive you!

    Want to join us? Check out current open positions and apply today!

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